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All RMA's for the manufacturers listed below must follow their instructions. After 15 days all products are warranted by the manufacturer and must be sent directly to them unless otherwise specified in writing. Please call us for any other RMA request at 800-405-9865. All products shipped back without an RMA number will be refused. A restocking fee of 15% will be issued on all non-RMA returns.

Engenius
Inscape Data
MikroTik
PacWireless
Proxim
Teletronics
Tranzeo
Ubiquiti

Engenius

**EnGenius handles all RMA's direct.

EnGenius Technologies, Inc. (USA)
1580 Scenic Ave.
Costa Mesa, CA 92626

Toll Free: 888-735-7888 EXT 517
Tel: 714-432-8668 EXT 517
Fax: 714-432-8667

What information will be required?

* Serial Number
* Product Part Number
* Detailed description of the problem

Download the EnGenius Warranty and RMA info here

Ubiquiti

**Ubiquiti handles all RMA's direct.

Who to Contact for an RMA?

There are 2 ways to discuss any technical difficulties and request an RMA #:

1. Call our Technical Support Center at 408-942-1153
2. Or email our RMA Department at support@ubnt.com with the required information.

What information will be required?

* Customer name, contact information, and shipping information
* Date of Purchase (We may request a copy of the invoice as proof of purchase in certain, limited circumstance)
* Problem Description
* MAC Address of each unit
* Troubleshooting actions taken so far

Inscape Data

**Inscape Data handles all RMA's direct.

All of our products include a 12-month warranty. In the event of repair/replacement, please follow the RMA procedure described in this page. Inscape Data will repair the defective devices to working condition. A repair fee will be charged, if the item is out of warranty. If the repair charge is required and you will be notified for approval of the charge. Once you approve the charge, Inscape Data will proceed the repaire and send the item back to you accordingly.

Return Merchandise Authorization (RMA) procedure:

In order for products to qualify for any type of return to Inscape Data, the following RMA procedures must be followed by all distributors, channel partners, and ustomers:

Please select one of the following two online RMA Request Forms:
A. For customers from North and South America, please complete this online RMA Request Form.
B. For customers from any other regions or countries, please complete this online International RMA Request Form.

Once you submit the online RMA request, you will receive a confirmation e-mail.

1. For customers from North and South America, please fax us a copy of the invoice for the products that you request to have RMA. Our Fax Number is: 408-935-8900.
2. For customers from any other countries other than North and South America, please scan and e-mail us a copy of the invoice to rma.tw@inscapedata.com.
3. Once the request is authorized, you will receive instructions (via email) on how to ship your item(s) to our facility for repair. In general, the item(s) for repair will require 2 to 4 weeks.

Products should be returned by pre-paid freight. We will not accept Freight Collect or C.O.D. shipments. Please send the defective products to:

For All North American or South American Customers:
Inscape Data Corporation.
RMA Department
1611 South Main Street
Milpitas, CA 95035
U.S.A.
TEL: +1-408-935-8500

For All Other International Customers:
Inscape Internation Co. Ltd.
RMA Department
34F-1, No. 170, Jingping Road
Zhonghe City, Taipei County, 235
Taiwan, R.O.C.
TEL: +886-2-2949-4141

* RMA number must be marked clearly outside the carton and on the mailing labels.
* Defective devices will be repaired or replaced with factory-refurbished units only if the device can't be repaired.
* Inscape Data reserves the right to replace some RMA products by similar functional products when the original defective products have been discontinued or are no longer being used.

MikroTik RouterBoards

Mikrotik RMA process:

99 percent of all Mikrotik boards that are returned for RMA are found to not be defective. Please make sure you verify the boards are defective before requesting an RMA.

We only provide 30 day warranty for MikroTik boards shipped from our location.

The Mikrotik support policy and support request instructions are stated at http://www.mikrotik.com/support.html

If your router is running an older software version than the latest one which can be downloaded from http://www.mikrotik.com/download.html, your problem might have been fixed already. Therefore upgrade to the latest version and see if it helps, then send the supout.rif file made after the upgrade.

Many RouterOS questions are already answered, please look at:

http://wiki.mikrotik.com - HowTo and Application Examples
http://www.mikrotik.com/docs/ros/2.9/ - Documentation
http://forum.mikrotik.com - Search the user forum for help
If there are problems with a wireless connection.

1. check that the antenna connector is connected to the 'main' antenna connector
2. check that all screw connectors are tight
3. check that there is no water or moisture in the cable and that there has never been water in the cable (replace the cable if needed)
4. check that the default rate settings for the radio are being used (use '/system reset' as a final resort -- you must be connected to the console or have keyboard and monitor attached to the router)

Proxim

**Proxim handles all RMA's direct. Who to Contact for an RMA? There are 2 ways to discuss any technical difficulties and request an RMA #: 1. Start an online support ticket or RMA Request - Click Here
2. Call our Technical Support Center at Phone Support
Phone Support
Location Technical Support Business Hours (UTC/GMT)
USA and Canada +1-866-674-6626 8:00 a.m. to 6:00 p.m. M-F PDT (UTC/GMT -7 hrs)
+1-408-542-5390 8:00 a.m. to 6:00 p.m. M-F PDT (UTC/GMT -7 hrs)
APAC +91 40 23115490 9:00 a.m. to 6:00 p.m. M-F IST (UTC/GMT +5:30 hrs)
EMEA +1-408-542-5390
(options 1 then 1) 8:00 a.m. to 5:00 p.m. M-F CEST (UTC/GMT +2 hrs)
Procedure for Contacting LAN Support:

* Wireless LAN Queries should be first directed to your local supplier.
* All Wireless LAN Customers are entitled to have 30 days free customer support. Please note that all ORiNOCO Support Requests which are outside of the 30-day free support time will be charged a fee of $25.00 (US Dollars) per incident.
* If your system has an internal, built-in, mini-PCI device and enumerated by your system as being "ORiNOCO", then please contact your system vendor's Technical Support for assistance, since this card is not supported by Proxim.
* Please note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is physical, or if third-party software codes have been loaded on the device. The following are two examples:
o Drilling an RG, BG, or USB case to install an external antenna
o Loading Airport or Karlnet software on an RG-1000
Please be sure to include the model and possibly the serial number of the product in question. The serial number should be on the product and conform to the following format: ##UT######## or ##R7########.

Tranzeo

Tranzeo RMA process:

**Tranzeo Wireless handles all RMA's direct.

Who to Contact for an RMA?

There are 3 ways to discuss any technical difficulties and request an RMA #:

1. Fill out the online RMA Request Form and email support@tranzeo.com
2. Call our Technical Support Center at 604-460-6002
3. Or email our RMA Department at rma@tranzeo.com

What information will be required?

* Dealer Username and Password
* Customer name/ID # and contact information
* Warranty Status (Data of purchase)
* Problem Description
* Part Number or Serial Number
* Troubleshooting actions taken so far

Warranty Info

1. Items Covered By a 3 Year Labor / 5 Year Parts Warranty (Total Coverage 5 Years)

All Tranzeo Wireless CPE, AP and Backhaul Radio products Sold After Jan 1st, 2008 are warranted against defects in material and workmanship for a period of three years from date of sale, under normal use, with the exception of items listed in paragraphs (2) , (3) and (4).

During the first 3 years of ownership, should a valid warranty claim arise, Tranzeo will repair or replace the unit at no cost to the user.

After the first 3 years, Tranzeo will further warranty the material and workmanship for an additional 2 years. During the 4th and 5th years of the warranty, there shall be no charge for parts and the Tranzeo will charge the prevailing shop rate to repair the unit, to a maximum of 1/2 hour, should a valid warranty claim arise.

Questions? Call Today 888.604.5234 - Se habla espanol

Teletronics RMA process:

**Teletronics handles all RMA's directly

RMA Instructions

Teletronics' warranty service program gives its customers the option to return the product for repair, exchange or refund. Please follow these important steps when returning products.

1. Fill out the Form: Download the form and fill it out in entirety.
2. fax the form: (301)309-8851 or email to RMA@teletronics.com to obtain an RMA number
3. RMA number will be issued. If you don't hear back within 48 hours call (301)309-8500 ext. 138
4. Send the RMA with the RMA number clearly written on the package.

How to avoid RMA delays:

1. Please provide a copy of the purchase invoice and provide the date of purchase in your RMA form.
2. All Out-of-Warranty cases MUST be charged by a valid credit card.

Download the Teletronics RMA form here

PacWireless

**Pac Wireless handles all RMA's directly

Pacific Wireless products are warranted for a period of 2 years. All in-warranty returns require an RMA number prior to shipping back to Pacific Wireless. RMA numbers must be referenced on all shipping documents and written on the individual boxes.

Click here to handle your RMA Request with PacWireless